Storage Third Party Maintenance - Reliable Support Beyond OEM Warranty
EPOKA's storage third party maintenance provides 24/7 global hardware support for enterprise servers, storage and networking - all within one flexible contract, covering multi-vendor environments globally.
Maintain Performance Beyond OEM Timelines
Enterprise storage systems are among the most critical components in any IT environment. When storage platforms reach End of Life (EOL) or End of Service Life (EOSL), the hardware itself often remains stable and fully capable of supporting production workloads.
EPOKA provides third party maintenance for enterprise storage infrastructure operating in SAN and NAS environments, ensuring continued performance, predictable response times, and reliable spare parts availability beyond OEM warranty periods.
Storage platforms frequently remain stable and fully capable post OEM warranty. In many environments, performance and reliability are proven - yet support contracts become increasingly restrictive or costly. EPOKA storage TPM enables organisations to extend the operational lifespan of storage systems while maintaining defined service levels, allowing infrastructure decisions to be based on business need rather than vendor timelines.
Precision Diagnosis and Controlled Resolution
Storage maintenance requires precision and rapid diagnosis. This integrated delivery model protects data availability and minimises disruption - from first contact through to verified resolution.
Structured Remote Diagnostics
Every incident begins with structured remote diagnostics by engineers familiar with enterprise storage environments. Accurate troubleshooting reduces unnecessary part replacement and ensures targeted intervention.
Tested Spare Parts Secured
Spare parts are secured through tested components and coordinated logistics aligned with agreed SLA response windows - controllers, drives, interface modules, power supplies, and expansion shelves.
On-Site Engineer Dispatch
Certified field engineers are dispatched when on-site service is required - ensuring predictable and controlled resolution within your contracted response window, globally in 100+ countries.
Resolution and Reporting
Component replaced and system verified. Full timestamped record in the EPOKA Service Hub - tracked against your contracted SLA and available to your team in real time.
Protect Data Availability. Maintain Control.
With EPOKA storage third party maintenance, organisations gain predictable response times, stable spare parts logistics, multi-vendor consolidation, and clear SLA governance - ensuring that storage infrastructure continues to perform reliably beyond OEM timelines. Infrastructure strategy remains controlled, measured, and aligned with business priorities.
SAN and NAS Environments Covered
Support structured for both block storage SAN environments and file-based NAS platforms - across all major vendors and architectures.
Global Coverage with Local Expertise
Worldwide reach delivered through regional engineers and spare part depots in 100+ countries - consistent SLA performance across all your storage locations.
Multi-Vendor Support in One Contract
NetApp, Dell EMC, HPE, IBM, and Hitachi storage assets consolidated under one EPOKA agreement - simplifying coordination and improving visibility across your storage estate.
ISO 27001 Information Security
All storage maintenance activities operate under EPOKA's ISO 27001 certified information security management system - documented and auditable.
Cost-Efficient Alternative to OEM Support
Extend storage life while reducing maintenance spend - particularly for post-warranty and EOSL arrays where OEM renewal costs are disproportionately high.
Differentiated SLAs per Array
Mission-critical production arrays on 24x7x4H; secondary and backup systems on NBD - all within a single contract, ensuring the right level of protection at the right cost.
Supported Storage Platforms and Spare Parts
EPOKA supports enterprise storage arrays and storage infrastructure used in SAN and NAS environments across major manufacturers and architectures. Support can be structured for single-site deployments or multi-location infrastructures, with consistent response times and centralised SLA tracking through the EPOKA Service Hub.
Mixed-vendor environments can be consolidated under one unified agreement, simplifying service coordination and improving visibility across the storage estate. Both current and legacy systems in production, test, and backup environments are supported.
EPOKA stocks tested replacement parts for critical storage components: controllers, disk drives, interface modules, power supplies, and disk expansion shelves - aligned with SLA commitments to ensure predictable recovery timelines.
| Vendor | Platform | EOSL Covered |
|---|---|---|
| NetApp | FAS, AFF series - SAN and NAS | Yes |
| Dell EMC | VNX, Unity, PowerStore, Isilon | Yes |
| HPE | 3PAR, Nimble, MSA | Yes |
| IBM | Storwize, FlashSystem | Yes |
| Hitachi | AMS, HUS, VSP series | Yes |
| Additional vendors | Enterprise storage platforms upon request | On request |
Coverage confirmed at assessment against your specific asset list and storage generations.
Why Organisations Switch Storage Maintenance to EPOKA
| Feature | OEM Support | EPOKA TPM |
|---|---|---|
| Cost | High - increases with hardware age | Up to 70% lower than OEM equivalent |
| Vendor lock-in | Yes - tied to manufacturer contracts | No - one contract, all vendors |
| Multi-vendor support | No - separate agreement per manufacturer | Yes - consolidated under one contract |
| Hardware refresh pressure | High - OEM incentivised to push new hardware | Low - EPOKA has no refresh incentive |
| Lifecycle flexibility | Limited - ends at EOSL | Extended - support continues beyond EOSL |
| Contract flexibility | Limited - standard OEM terms | Flexible - adjustable scope and duration |
Consistent Response Times Across All Your Storage Locations
EPOKA delivers storage third party maintenance across Europe and in more than 100 countries worldwide. Response times, escalation procedures, and service standards remain consistent across regions - whether your storage estate spans a single data centre or multiple locations globally.
Multi-site organisations benefit from centralised oversight and transparent performance reporting through the EPOKA Service Hub.
Extending storage life is not about delaying modernisation. It is about maintaining stability while aligning change with strategic planning.
Protect Data Availability. Maintain Control.
With EPOKA storage third party maintenance, organisations gain predictable response times, stable spare parts logistics, multi-vendor consolidation, and clear SLA governance - ensuring storage infrastructure performs reliably beyond OEM timelines.
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Our TPM specialists handle everything from single-site storage queries to multi-country infrastructure programmes.
Contact Our TPM TeamFrequently Asked Questions
Questions organisations ask about third party server maintenance.
What storage systems does EPOKA TPM cover?
Can EPOKA support storage systems after OEM support ends?
What storage components does EPOKA stock as spare parts?
Can EPOKA support multi-vendor storage environments?
What SLA options are available for storage maintenance?
Is third party storage maintenance cheaper than OEM support?
What happens to data availability during a storage maintenance event?
