Explore Our TPM Solutions
With Epoka TPM, you gain a partner focused on extending the value, performance, and lifespan of your IT infrastructure. Our Maintenance and Professional Services support enterprise servers, storage, and networking with reliable coverage, global parts availability, and 24/7 expert engineering.
TPM gives you greater control over your IT strategy by removing forced upgrades and reducing maintenance costs once OEM warranty expires. You decide when to refresh, how to allocate budget, and which service levels each system requires.
With clear SLAs, consistent reporting, and full visibility into your estate, Epoka helps your organization reduce risk and strengthen long-term infrastructure performance.
Everything starts with a quick conversation. Our team will walk you through the TPM process, answer any initial questions and outline what information we’ll need from you to get started.
This conversation ensures we fully understand your infrastructure, expectations and goals. This makes the next step, sharing your asset list, fast and effortless.
Getting started is simple. We just need you to send your asset list and details such as:
This helps us understand your infrastructure and prepare a transparent, tailored assessment. This will be the foundation of your TPM solution.
Our TPM specialists review your equipment in collaboration with our in-house brand experts.
Based on your needs, we create the best-fit service model and pricing.
We can also schedule a consultation to help you choose the right SLA and support type.
You’ll receive a detailed Service Proposal and TPM Service agreement, outlining:
Everything is transparent and easy to understand, so you and your team know exactly what to expect from your Epoka TPM partnership.
Once approved, we finalize the service contract and onboard your setup in the Epoka Service Hub. This will be your single point of control for all supported assets. You’ll receive a welcome email with:
Our Service Delivery Team will ensure everything runs smoothly and will gladly walk you through the platform, answer your questions, and make sure you feel fully confident from day one.
Our relationship doesn’t end after onboarding. We continuously monitor SLA performance and keep your contract flexible as your business evolves. Through the Epoka Service Hub, you can track assets, service history and performance, with every process backed by our ISO-certified quality framework.
At Epoka, we go beyond maintenance. We build long-term partnerships based on reliability, transparency and continuous improvement.
Choose Your SLA Coverage Window
Choose the support hours that match your operational needs.
Examples
24x7: Around-the-clock support
9x5: Business hours support
Choose Your
Response Time
Define how fast you want us to react.
Examples
4H: Priority response and delivery
NBD: Next Business Day response
Choose Your Service Scope (Action Time)
Select the service components you want included.
Examples
Spare Part Management, Remote Support, On-Site Field Service, Full Support Package, Custom build
Managing your infrastructure has never been easier
Say goodbye to scattered spreadsheets and disconnected workflows. The Epoka Service Hub brings all your maintenance activities together and creates a simple overview. It’s included with every Epoka TPM contract, giving you real-time visibility, automation and complete IT lifecycle.
Your servers, storage and network equipment should stay in operation as long as they remain stable and fit for purpose. Epoka supports your hardware throughout its entire lifecycle, not just within the limits set by the OEM.
You avoid forced refresh cycles and unexpected EOL or EOSL deadlines. Instead, you gain a partner focused on keeping your infrastructure dependable at every stage, with the freedom to upgrade only when it benefits your business, not when a manufacturer dictates it. With Epoka TPM Professional Services you can enhance your it- infrastructure strategy.
Stop paying the OEM extended warrenty. Start investing in your future. Epoka TPM delivers the best of both worlds: extended, reliable support for your critical hardware, and cost savings for your organization.
Use the form below to contact our TPM Specialists.
Whether you just need guidance or want to share your asset details for a tailored proposal.
