Trusted TPM partner supporting mission-critical IT infrastructure across Europe and presence in 100+ countries
Keep your servers, storage, and network enterprise infrastructure running reliably, without unnecessary upgrades or increased risk.
Epoka third party maintenance provides you with fast response times, stable spare-parts availability, and 24/7 expert support, so issues are handled quickly and predictably.
With this OEM support alternative you gain control over when to refresh hardware, how to allocate budget, and which service levels each system really needs.
The result is lower operational risk and long-term value from the infrastructure your business depends on.
Everything starts with a quick conversation. Our team will walk you through the TPM process, answer any initial questions and outline what information we’ll need from you to get started.
This conversation ensures we fully understand your infrastructure, expectations and goals. This makes the next step, sharing your asset list, fast and effortless.
Getting started is simple. We just need you to send your asset list and details such as:
This helps us understand your infrastructure and prepare a transparent, tailored assessment. This will be the foundation of your TPM solution.
Our TPM specialists review your equipment in collaboration with our in-house brand experts.
Based on your needs, we create the best-fit service model and pricing.
We can also schedule a consultation to help you choose the right SLA and support type.
You’ll receive a detailed Service Proposal and TPM Service agreement, outlining:
Everything is transparent and easy to understand, so you and your team know exactly what to expect from your Epoka TPM partnership.
Once approved, we finalize the service contract and onboard your setup in the Epoka Service Hub. This will be your single point of control for all supported assets. You’ll receive a welcome email with:
Our Service Delivery Team will ensure everything runs smoothly and will gladly walk you through the platform, answer your questions, and make sure you feel fully confident from day one.
Our relationship doesn’t end after onboarding. We continuously monitor SLA performance and keep your contract flexible as your business evolves. Through the Epoka Service Hub, you can track assets, service history and performance, with every process backed by our ISO-certified quality framework.
At Epoka, we go beyond maintenance. We build long-term partnerships based on reliability, transparency and continuous improvement.
Choose Your SLA Coverage Window
Choose the support hours that match your operational needs.
Examples
24x7: Around-the-clock support
9x5: Business hours support
Choose Your
Response Time
Define how fast you want us to react.
Examples
4H: Priority response and delivery
NBD: Next Business Day response
Choose Your Service Scope (Action Time)
Select the service components you want included.
Examples
Spare Part Management, Remote Support, On-Site Field Service, Full Support Package, Custom build
Managing your infrastructure has never been easier
Say goodbye to scattered spreadsheets and disconnected workflows. The Epoka Service Hub brings all your maintenance activities together and creates a simple overview. It’s included with every Epoka TPM contract, giving you real-time visibility, automation and complete IT lifecycle.
Your servers, storage and network equipment should stay in operation as long as they remain stable and fit for purpose. Epoka supports your hardware throughout its entire lifecycle, not just within the limits set by the OEM.
You avoid forced refresh cycles and unexpected EOL or EOSL deadlines.
Instead, you gain a partner focused on keeping your infrastructure dependable at every stage, with the freedom to upgrade only when it benefits your business, not when a manufacturer dictates it.
With Epoka TPM Professional Services you can enhance your IT infrastructure strategy.
|
Third-Party Maintenance vs OEM Support |
||
|---|---|---|
| Features | OEM Support | Third-Party Maintenance |
| Cost | High | Lower |
| Vendor Lock | Yes | No |
| Multi-vendor support | No | Yes |
| Hardware refresh pressure | High | Low |
| Lifecycle flexibility | Limited | Extended |
| Contract flexibility | Limited | Flexible |
Stop paying the OEM extended warrenty and start investing in your future.
Epoka TPM delivers the best of both worlds: extended, reliable support for your critical hardware, and cost savings for your organization.
Use the form below to contact our TPM Specialists.
Whether you just need guidance or want to share your asset details for a tailored proposal.
ISO Certified:
ISO 9001, ISO 14001, ISO 27001, ISO 45001
Senior Key Account Manager
Senior Key Account Manager
Third-party maintenance (TPM) is hardware support provided by an independent service provider such as Epoka instead of the original equipment manufacturer (OEM).
TPM services help organizations maintain enterprise servers, storage systems, and networking equipment after warranties expire or when manufacturer support ends.
This allows your business to extend infrastructure lifecycles while maintaining reliable technical support.
Organizations use third-party maintenance to extend the lifespan of enterprise hardware, reduce maintenance costs, and support multi-vendor environments.
TPM services allow companies to maintain stable infrastructure without being forced into hardware refresh cycles or expensive manufacturer support contracts.
Third-party maintenance providers typically support a wide range of enterprise hardware, including servers, storage systems, and networking equipment.
This often includes platforms from major vendors such as Dell, HPE, IBM, Cisco, NetApp, and Lenovo.
Multi-vendor support allows you to consolidate maintenance services under one provider.
Yes. One of the primary benefits of third-party maintenance is supporting hardware after the manufacturer stops providing support.
TPM providers maintain spare-parts inventories and engineering expertise to continue servicing enterprise infrastructure beyond OEM End-of-Service Life (EOSL).
In many cases, third-party maintenance can reduce hardware support costs compared with traditional OEM maintenance contracts.
Epoka focuses on maintaining existing infrastructure rather than encouraging hardware refresh cycles, which can help you optimize maintenance budgets while maintaining reliable support.
OEM support is provided directly by the original manufacturer, while third-party maintenance is delivered by Epoka as an independent service provider.
TPM services often offer more flexible contracts, multi-vendor support, and extended lifecycle options compared with traditional manufacturer support models.
At Epoka we offer flexible Service Level Agreements (SLAs) tailored to your needs.
Common options include 24/7 support with four-hour response times, next-business-day service, and business-hours support.
SLA options allows you to select support levels based on the criticality of their infrastructure.
We offer flexible Service Level Agreements (SLAs) tailored to your business requirements.
Common options include 24/7 support, 24x7x4 response times, and 9x5 next-business-day service.
These SLAs define response times, on-site support availability, and parts replacement commitments, ensuring organizations maintain uptime and operational stability for critical infrastructure.
Yes. Third-party maintenance is also used to support multi-vendor infrastructure environments.
If you are running servers, storage systems, and network equipment from different manufacturers we can consolidate support under a single TPM contract, simplifying maintenance management.
