Thorough testing process and high quality standard 

As part of our refurbishment service, all of our products undergo a thorough testing process. We test each incoming product before it goes to stock, so we can maintain high quality standards.

Although our products are not always new, you can be sure that they work like new, giving you the freedom to continue using your older systems even if they are not supported by the manufacturer anymore.

Use of diagnostic tools for uncovering errors 

When testing, we use a variety of diagnostics tools in the form of the brand’s official diagnostics tool or the built in test system. During testing of servers and storage systems, we often build a RAID set and disassemble it.

If the test uncovers errors or other anomalies, the technician investigates the problem or problems and acts accordingly. Broken parts are either replaced, repaired or rejected depending on the shape of the particular part. When a system has been fixed, it is tested again. Only when a product passes all tests, it is ready to go to storage. 

Test of configured products

Configured products go through an extra round of testing after the configuration is finished. This extra test is used to make sure that the product was configured correctly, and if the order needed assembly, it also shows us that the parts are all working well together in the freshly made system. The product is only sent if it passes the diagnostics test.

Our guarantee to you

Refurbishing is one of our core competencies, and it cannot be done without testing. Testing is not only a guarantee for you – it is also important for us to know that we provide you with only the highest quality products. For most products we offer a warranty period of one year, with the exception of tapes and batteries. We offer three months of warranty for tapes and batteries.

Special procedure for hard disk drives

As part of the testing process, we also make sure that used hard disk drives are completely erased. During our tests, every hard disk is formatted, erased and written over in an effort to ensure that it is in good working order.

This step also guarantees that even if there was some data left on the disk accidentally, it is completely gone by the time the disk goes to storage. 

Get a quote

Let’s discuss how Epoka can improve the level of hardware service for your data centers. We’re here to help you find cost-effective, hassle-free solutions for your IT infrastructure maintenance needs so you can spend more time and energy growing your business.

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