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Frequently Asked Questions
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship worldwide with exception of Russia, Iran, North Korea & Sudan.
To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 1-2 working days. Orders placed within cutoff time will be handled and shipped the same day.
Returns and Refunds
How do I return a product?
How do I return a product?
In order to return an item, you must fill out our RMA form.
The RMA form is located here: xx
After submitting the form, our RMA-team will handle your request and get back to you as soon as possible.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Help Pages
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Orders
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Tech guides
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Operating Hours & Company Info
Business hours are from 8:00 to 16:30(8am-4:30pm CET)
Emails will be replied to within 1-3 business days.
CVR/VAT no. Import:DK26051037 /Export: DK11948219 -
Important Emails
Logistics:
logistics@epoka.com
Accounts Payable:
a-p@epoka.com
Accounts Receivable:
a-r@epoka.com
Sales:
sales@epoka.com
Service & Maintenance:
247@epoka.com -
Bank Details
Bank details: Nordjyske Bank A/S
Torvet 4
DK-9400 Aalborg
Denmark
Swift Code:RINGDK22
Account No.:7450 0001536499
Iban Code:DK0474500001536499
Dun & Bradstreet
Registration No.:30 726 4684
Head Office
Epoka A/S
Lansen 19
9230 Svenstrup
Denmark
Tel. +45 96 730 800
Warehouse
Epoka A/S
Lansen 11
9230 Svenstrup
Denmark
Tel. +45 96 730 800
Request a Quote
Let’s discuss how Epoka can improve the level of hardware service for your data centers.
We are here to help you find cost-effective, hassle-free solutions for your IT infrastructure maintenance needs so you can spend more time and energy growing your business.
