To ensure a high quality shipping service, Epoka cooperates with well-known international companies. Our trusted partners take care of the shipping, and so we have the option to deliver to locations all around the world. When your order is approved, we will start plucking and packing your order, so it can be shipped as soon as possible. If the order is configured to fit your needs, it might take a bit longer to prepare for shipping. We send out 70% of our orders within 24 hours, and in some cases we are able to send your order the same day. Orders have to be approved before 1:00 PM (GMT +1), and the product or products have to be in stock, otherwise we cannot guarantee that we can send it the same day.
We use trusted partners as e.g., DHL and DSV for shipping. With DHL Express (courier) the delivery fee is calculated automatically according to your location and the shipping provider. By ordering personally via one of our sales or area managers, you can choose between DHL Express (courier) as well as various services with air freight, sea freight or road transport. The price for transport, when ordering through one of our sales representatives, is estimated for the individual order.
While the shipping process itself is outsourced, we do the packaging ourselves. Our experienced packing team prepares every order for shipping carefully. We use custom made crates and static-free material to ensure that the products are protected during shipping, and will arrive to you in excellent condition. If you have ordered a special product, you also have the option to request special packaging. If you are interested in this option, please ask your contact person at Epoka for more information. Tracking your order After your order has shipped, you will receive the tracking number as part of your invoice. After you received your invoice, you can track your order on our partners’ website. You will also receive more information about the exact time of arrival from them. If you would like to track your order, you can check our Track & Trace page.
Depending on your location your order will arrive within a few business days. For a more precise estimate please contact our logistics department at firstname.lastname@example.org. If you already received the tracking number, it is best to contact the carrier directly, as they have up-to-date information about your order.
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