DELIVERY

Fast and reliable delivery

To ensure a high-quality shipping service, Epoka cooperates with well-known international companies. Our trusted partners take care of the shipping, so we have the option to deliver to locations all around the world.

When your order is approved, we will start plucking and packing it, so it can be shipped as soon as possible.
If the order is configured to fit your needs, prepare for shipping might take a bit longer.

70% of our orders are shipped within 24 hours, and in some cases we can to ship your order the same day.
Orders have to be approved before 1:00 PM (GMT +1), and the product or products have to be in stock, otherwise we cannot guarantee that we can ship it the same day.

Delivery price and partners

We use trusted logistics partners for shipping.
By ordering personally via one of our sales or area managers, you can choose between DHL Express (courier) or FedEx Express (courier) and various services with air freight, sea freight or road transport. 

When ordering through one of our sales representatives, the price for transport is estimated for the individual order. 

Packaging

While the shipping process itself is outsourced, we do the packaging ourselves.
Our experienced packing team prepares every order for shipping carefully. We use custom-made crates and static-free material to ensure that the products are protected during shipping and will arrive to you in excellent condition. If you have ordered a special product, you also have the option to request special packaging.

If interested in this option, please ask your contact person at Epoka for more information.

Tracking your order

After your order has shipped, you will receive the tracking number as part of your invoice.
After you receive your invoice, you can track your order on our partners’ website. You will also receive more information about the exact arrival time from them.
If you would like to track your order, you can check our Track & Trace page.

Estimated shipping time

Depending on your location, your order will arrive within a few business days.
For a more precise estimate, don't hesitate to get in touch with our logistics department at logistics@epoka.com.
If you have already received the tracking number, it is best to contact the carrier directly, as they have up-to-date information about your order.

Get a quote

Let’s discuss how Epoka can improve the level of hardware service for your data centers. We’re here to help you find cost-effective, hassle-free solutions for your IT infrastructure maintenance needs so you can spend more time and energy growing your business.