Most organisations focus on data destruction as the critical risk in ITAD - but the logistics phase is where data is most vulnerable. From the moment a device leaves your custody until it enters a certified processing environment, every handover is a potential exposure point. Secure ITAD logistics eliminates that risk through rigorous, documented processes.
ITAD - Step 1 of 5
Secure ITAD Collection & Logistics
Every asset is tracked from collection through facility receipt using documented chain-of-custody procedures, serialized tracking, and manifest reconciliation.
Secure logistics ensure accountability before processing, sanitization, or resale begins.
35+
Years Experience
80+
Countries Served
4
ISO Certifications
100%
End-to-End Chain of Custody
Definition
What Is Secure ITAD Logistics?
Secure ITAD logistics is the process of collecting, packaging, and transporting retired IT equipment with documented chain-of-custody protocols - ensuring data security and regulatory compliance throughout transit, from your premises to our certified processing facility.
EPOKA's collection and logistics service is built on 35 years of enterprise IT hardware expertise, ISO 27001-certified information security management, and a global partner network that maintains consistent standards across 80+ countries.
Why Logistics Is the Hidden Risk
Without Secure Collection, These Risks Are Real
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Data breach in transit - data remains on devices until certified erasure. Unsecured transport is an open window for interception.
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GDPR non-compliance - EU regulation requires demonstrable control over personal data at all stages of processing, including transport.
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Asset loss or substitution - without individual asset documentation, devices can be lost, substituted, or misappropriated undetected.
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Audit failure - regulators and auditors require documented evidence of chain of custody. Gaps in records equal liability.
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Reputational damage - a single incident of improperly handled IT retirement can cause lasting brand harm and regulatory fines.
How It Works
From On-Site Collection to Certified Facility Arrival
Every collection project follows the same rigorous process, regardless of location or scale.
Here is exactly what happens from the moment you confirm a collection date.
Asset Manifest & Planning
A complete inventory of all equipment to be collected is agreed before arrival - make, model, serial number, quantity. This manifest becomes the reference document every subsequent step is measured against. Multi-site projects get a unified schedule with a single point of contact.
On-Site Collection & Tagging
Our team arrives on-site and systematically barcodes and scans every device against the pre-agreed manifest. Each asset receives a unique label tied to its serial number. Every item is logged, creating the first entry in the chain-of-custody record.
Secure Packaging & Transport
All assets are securely packaged and prepared for transport in line with the chain-of-custody requirements. Shipments are handled by vetted logistics partners with continuous oversight. Cross-border collections include customs documentation and transboundary movement compliance across 80+ countries.
Receiving & Manifest Reconciliation
At our certified processing facility, every item is unloaded, scanned, and reconciled against the original collection manifest. Any discrepancy between collected and received assets is investigated and communicated to the client. This step closes the logistics chain-of-custody and hands off to audit and reporting, where every record is reconciled before certified data erasure begins.
Global Reach
Secure Collection - Wherever Your Assets Are Located
Enterprise IT assets are rarely in one place.
EPOKA's global ITAD collection service operates across 80+ countries through our own facilities and a vetted international logistics network, maintaining consistent chain-of-custody standards regardless of location.
Whether you are decommissioning a single office, retiring a data center fleet, or running a multi-country hardware refresh program, Epoka coordinates the entire logistics operation with a single point of contact and unified reporting.
Whether you are decommissioning a single office, retiring a data center fleet, or running a multi-country hardware refresh program, Epoka coordinates the entire logistics operation with a single point of contact and unified reporting.
80+
Countries with collection capability
200K+
Assets processed annually
24hr
Dispatch from collection confirmation
1
Point of contact for global projects
🇩🇰
Denmark - Headquarters
Primary processing & logistics hub. Daily worldwide shipping.
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Singapore - APAC Hub
Full ITAD collection & processing for Asia-Pacific region.
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Texas, USA - Americas Hub
Expanding Americas coverage
🌐
Global Partner Network
Vetted certified partners across 80+ countries with consistent CoC standards.
Certifications & Compliance
Certified to the Highest Standards
EPOKA's ITAD collection and logistics service is backed by four ISO certifications
covering quality, environmental management, information security, and
occupational safety.
ISO
9001
Quality Management
Documented, consistent processes across all collection and logistics operations. Every step follows certified procedures.
ISO
14001
Environmental Management
Responsible handling of all e-waste and hardware materials. Minimising environmental impact throughout the ITAD process.
ISO
27001
Information Security
Certified information security management covering data handling, access controls, and asset processing protocols.
ISO
45001
Occupational Safety
Safe handling practices for all collection teams, ensuring proper protocols for physical equipment and workplace safety.
Compliance Standards
Start Your ITAD Project - See the Value First
Submit your asset list and Epoka will assess the market value of your retired hardware
and provide a transparent buyback offer - at no cost, with no obligation.
Once you approve, we manage the entire ITAD process from collection to final certificate.
Get in touch
ITAD
Submitting this form is completely non-binding. One of our specialists will contact you shortly.
FAQ
Frequently Asked Questions
Answers to the most common questions about our collection and secure logistics service.
What is chain of custody in ITAD logistics? ▾
Chain of custody in ITAD is the documented, chronological record of every person who handled each IT asset from the moment of collection through final disposition. It includes barcoded asset tagging, signed handover records, GPS transport logs, and receiving verification - creating an unbroken, auditable trail that proves your data was never exposed during transit. A complete chain of custody is required by GDPR, ISO 27001, and most enterprise security frameworks.
How does Epoka track IT assets during collection and transport? ▾
Every asset is barcoded and scanned at the point of collection. Shipments travel in sealed, GPS-tracked vehicles through vetted logistics partners. Real-time location data is available throughout transit. On arrival at our facility, each item is re-scanned and reconciled against the original manifest, with any discrepancy flagged and investigated immediately. You receive status updates at key milestones throughout the process.
What certifications cover Epoka's ITAD logistics service? ▾
Epoka holds ISO 9001 (quality management), ISO 14001 (environmental management), ISO 27001 (information security management), and ISO 45001 (occupational health and safety). Our processes comply with NIST SP 800-88 Rev. 1 for data sanitization and GDPR requirements for EU-based operations. We follow R2v3 principles for responsible recycling of electronic materials.
Can Epoka collect IT assets from multiple locations or countries? ▾
Yes. Epoka coordinates multi-site and multi-country collection programs through our own offices in Denmark, Singapore, and Texas, combined with a vetted global logistics partner network spanning 80+ countries. We provide a single point of contact for the entire program, manage customs documentation and cross-border compliance, and maintain consistent chain-of-custody standards regardless of where your assets are located.
What documentation do I receive after ITAD collection? ▾
You receive a pre-collection asset manifest, a signed chain-of-custody record for transport, a GPS transport log, and a receiving confirmation with manifest reconciliation results. Once processing is complete, you receive a Certificate of Data Destruction or Data Erasure Confirmation (compliant with NIST 800-88), plus an environmental report for ESG purposes documenting materials recovered and CO₂ savings.
Is Epoka's collection service GDPR compliant? ▾
Yes. Epoka's ITAD collection and logistics processes are designed to satisfy GDPR requirements under EU Regulation 2016/679. This includes documented data processing agreements, secure transport protocols that prevent unauthorized access to data-bearing devices, chain-of-custody records demonstrating continuous control, and certified data destruction with audit-ready evidence of compliance.
What types of IT equipment does Epoka collect? ▾
Epoka collects the full range of enterprise IT hardware: servers, storage systems and arrays, networking equipment (switches, routers, firewalls), laptops, desktops and workstations, monitors, printers, mobile devices, and peripheral hardware. We handle both modern equipment and legacy infrastructure across multiple platforms and vendors, including HP, Dell, Cisco, IBM, and others.
How is data protected during transport before erasure? ▾
All data-bearing devices are sealed in serialized, tamper-evident packaging immediately upon collection. Assets remain in sealed containers throughout transport - any breach of the tamper seal is immediately visible. Shipments are GPS-tracked by vetted logistics partners. Devices do not leave our custody between collection and certified data destruction. The chain of custody is maintained continuously until devices enter our ISO 27001-compliant processing facility.
