Third Party Server Maintenance | EOL & Post-Warranty Server Support

Reliable Maintenance Support for Enterprise Servers Beyond OEM Warranty

Enterprise servers often remain stable and business-critical long after manufacturer warranty expires. Replacing EOSL servers simply because support ends is rarely a strategic decision.

Epoka provides structured Third-Party Maintenance (TPM) for enterprise server environments, ensuring reliable performance, fast response times, and stable spare-parts availability - without unnecessary refresh cycles.

Learn more about OEM alternative

Continue Running Proven Server Platforms

When server infrastructure reaches End of Life (EOL) or End of Service Life (EOSL), the hardware itself does not suddenly lose stability. In many cases, systems continue running core workloads without performance degradation.

With Third Party Server Maintenance for Enterprise Infrastructure, we provide organizations with server Support Beyond OEM Maintenance and extend the lifespan of:

- Rack servers
- Blade systems
- Modular server platforms
- Hyperconverged server infrastructure

Support is aligned with system criticality and delivered through contractual SLAs.

Multi vendor Server Support

We provide third-party maintenance for a wide range of enterprise server platforms, supporting infrastructure across multiple manufacturers and generations.

Our multi-vendor approach allows organizations to maintain server environments under a single service agreement, even when equipment has reached End-of-Life (EOL) or End-of-Service Life (EOSL).

We support both current and legacy systems used in production, test, and backup environments, helping organizations extend hardware lifecycles while maintaining reliable performance.

Supported Server Platforms

Dell Server Support
HPE Server Support
IBM Server Support
Lenovo Server Support
SuperMicro Server Suppport

Our third-party maintenance services also support additional enterprise server platforms upon request. Our multi-vendor capabilities enable organizations to consolidate support across complex server environments while maintaining consistent service levels and response times.

What Server TPM Covers

Server maintenance is built around structured and predictable service delivery.

Remote diagnostics are initiated immediately upon incident registration, ensuring accurate fault identification and efficient escalation.

Spare parts are secured through tested components and strategic forward stocking, reducing replacement delays and ensuring predictable recovery timelines.

When hardware intervention is required, certified local field engineers are dispatched according to agreed SLA response windows.

This integrated model ensures operational continuity and minimizes disruption.

Designed for Mission-Critical Workloads

Server TPM is particularly relevant when:

Core production workloads depend on stable hardware

Virtualized environments require consistent uptime

Budget allocation must be optimized

Infrastructure refresh is planned but not immediate

Extending server life is not about delaying progress. It is about controlling infrastructure strategy based on business need.

Flexible SLA Options for Server Environments

Different server platforms carry different operational weight.

Epoka supports mixed-SLA environments, allowing mission-critical systems to operate under 24x7x4 response windows, while secondary platforms follow next-business-day models - all within a single agreement.

This ensures the right balance between protection and cost efficiency.

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Why Choose Epoka for Server Maintenance?

A modern and simplified way to extend the life of your IT infrastructure.

With Epoka TPM, you gain the control and clarity needed to manage your datacenter on your terms.
Instead of navigating complex OEM models, you get a streamlined service built to keep your critical systems performing reliably, cost-effectively and for as long as you need them.

This allows you to maintain operational reliability while delaying hardware refresh cycles and optimizing enterprise IT infrastructure investments.

Global coverage, ISO certified, multi-vendor expertise & flexible SLA models.

Epoka TPM Services - Built for Your Environment

Maintenance for Enterprise Servers, Storage and Networking

EOSL hardware support ensures reliable performance across your entire hardware estate.

Global Coverage with Local Expertise

Worldwide reach delivered through regional engineers and spare-part depots.

Managed and Professional Services

Support that scales with your business, from daily operations to major transitions.

Multi-Vendor Support in One Contract

Simplify operations by replacing multiple agreements with one unified partner.

Cost-Efficient Alternative to OEM Support

Extend hardware life while reducing maintenance spend up to 70%.

Tailored SLAs with Transparent Reporting

Service levels designed around your environment with full visibility through the Epoka Service Hub.

Global Server Maintenance Coverage

Epoka delivers server TPM across Europe and in more than 100 countries worldwide. Response times, escalation procedures, and service standards remain consistent across sites.

Multi-location environments benefit from unified oversight and centralized SLA tracking via the Epoka Service Hub.

Third-Party Maintenance vs OEM Support
Features	OEM Support	Third-Party Maintenance
Cost	High	Lower
Vendor Lock	Yes	No
Multi-vendor support	No	Yes
Hardware refresh pressure	High	Low

Spare Parts Stability and Logistics

Reliable server maintenance depends on predictable component availability.

Epoka secures tested replacement parts including:

- Power supplies
- RAID controllers
- Memory modules
- System boards
- Network interface components

Parts are aligned with SLA requirements to ensure timely replacement and reduced operational risk.

Extend Server Life. Reduce Operational Risk

With Epoka Server TPM, organizations gain:

- Predictable response times
- Stable spare-parts availability
- Consolidated multi-vendor support
- Transparent SLA reporting
- Greater control over refresh timing

Infrastructure decisions remain strategic - not reactive.

Discuss Your Server Maintenance Strategy

If your server environment is approaching or has reached warranty expiration, a structured review can clarify your options. Our TPM specialists will assess your infrastructure and recommend a service model aligned with your operational priorities.

ISO Certified: ISO 9001, ISO 14001, ISO 27001, ISO 45001

Thomas Barth

Senior Key Account Manager

Andrej Lykow

Senior Key Account Manager

Contact our TPM Specialists

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Service Preference and Support Options

Which type of SLA (Service Level Agreement) are you interested in?

24x7x4H

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24x7xNBD

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Frequently Asked Questions About Server Third-Party Maintenance

Third-Party Maintenance

What is Third-party server maintenance?

Third-party server maintenance is hardware support provided by an independent service provider such as Epoka instead of the original manufacturer (OEM).

It includes diagnostics, spare-parts replacement, and on-site engineering for enterprise servers after warranty expiration or when OEM support ends.

This allows you to maintain reliable server infrastructure without being forced into immediate upgrades.

Can servers be supported after OEM support ends?

Yes. Servers can continue to be supported after OEM support ends through third-party maintenance services.

We maintain spare-parts inventories and technical expertise to support server hardware beyond End-of-Service Life (EOSL), helping you extend the lifecycle of stable infrastructure.

Which server brands can be supported with third-party maintenance?

We support major enterprise server brands, including Dell, HPE, IBM, Lenovo, and SuperMicro.

Multi-vendor support allows you to maintain mixed server environments under a single service agreement.

Is third-party server maintenance cheaper than OEM support?

In many cases, third-party server maintenance is more cost-effective than OEM support, especially for hardware that is no longer under warranty.

We focus on maintaining existing systems rather than encouraging hardware replacement, which can help you reduce overall infrastructure maintenance costs.

What SLA options are available for server support?

We offer flexible Service Level Agreements (SLAs).

Common options include 24/7 support with four-hour response times (24x7x4), next-business-day support, and business-hours support.

You can choose SLA levels based on system criticality and uptime requirements.

Can third-party maintenance support multi-vendor server environments?

Yes. One of the main advantages of third-party maintenance is supporting multi-vendor environments. If you have servers from different manufacturers we can consolidate support under one contract, simplifying management and reducing operational complexity.

When should organizations switch to third-party server maintenance?

You should typically consider switching to third-party maintenance when server warranties expire, when hardware reaches End-of-Life (EOL) or End-of-Service Life (EOSL), or when OEM maintenance costs become too high.

TPM is often used to extend server lifecycles while maintaining reliable support.

Server Third-Party Maintenance