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Multivendor Break & Fix Server Support
Epoka offers global IT support for Enterprise IT hardware which includes equipment declared EOL or EOSL by OEMs.
We spare individually per contract. Partnering with us gives you access to a worldwide inventory of spare parts via our network of forward stocking locations, ensuring access to the components needed, in the locations required on time. We also offer on site hot spares with our spare box concept.
By using Epoka IT Server Maintenance you can experience a decrease in your support costs – up to 80% compared to OEM contracts, whilst offering the added benefit of an enhanced ROI on hardware by extending functioning lifecycles.
We support most industry leading brands like HPE, DELL, LENOVO, and IBM and others.
Epoka is a dedicated provider of independent IT maintenance for enterprise servers, storage and networking.
Thanks to our expertise we can give you support and solve the issues of your end of life it assets and even in critical SLA. We will take care of onsite engineer, spare part inventory, and logistics activities.
With our 31 years of experience in IT hardware distribution, we have long-time knowledge of supply chain and logistics challenges we can face, when working in different countries around the world.
In addition, our team of technicians & engineers has developed strong multivendor expertise when working on several technologies & different machines from main OEMs (HPE, DELL/EMC, IBM, Lenovo, Hitachi, NetApp, CISCO, Extreme Network, Brocade, Juniper, etc.)
You can get support on most of the equipment from your Infrastructure, including EOL and EOSL products, without taking care of engineers, inventory, purchases, or logistics issues.
We are also a single point of contact, no matter the location, the type, or the brand of equipment, so no waste of time treating with different suppliers.
Last but not least, you can reduce your maintenance costs by up to 80% compared to traditional vendor support.
We offer our 24/7 maintenance service in all of Europe and in more than 100 countries globally.
The service is available 24/7/365 days a year, with the possibility to get TPM maintenance support in 2 hours when it is highly critical.
Don't you have the technical capabilities to perform the troubleshooting or the onsite replacement for some machines?
No worries, we got you covered!
We can provide remote support thanks to our L2/L3 team of engineers and also the onsite visit to perform the replacement.
|ThinkSystem SR Series
Epoka support most industry leading brands like HPE, DELL, LENOVO, and IBM and others.
We offer maintanence on all servers listed in the table on the left.
Let’s discuss how Epoka can improve the level of hardware service for your data centers. We’re here to help you find cost-effective, hassle-free solutions for your IT infrastructure maintenance needs so you can spend more time and energy growing your business.